The Director of Student Billing performs any combination of duties involving routine calculating, posting, monitoring, reconciling, processing and verifying to obtain or record financial data for use in maintaining the University’s accounting records. This position must also understand Financial Aid Title IV rules and work with the Director of Financial Aid to ensure compliance with all calculations and timelines related to the student refund process and Return of Title IV (R2T4) guidelines.
Additional key responsibilities of this position include being responsible for planning, developing, managing, and administering programs that support the billing and collection of revenue and provide accurate student-related financial accounting. Ensures timely, accurate reporting of the financial and cash activity of the university. Accurately assess and effectively collects fees. Responsible for interfacing the college’s systems with third-party vendors for student financial activities. Manage staff with responsibilities for student and non-student accounts receivable transactions. Safeguard the institution's property and provide superior service to students, employees, and other customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
- Overseeing all aspects of accounts receivable and managing student accounts and the cashier's office.
- Application of internal awards, scholarships, and grant funds to student accounts.
- Supervising full-time employees, including cashiers, and part-time employees, including student assistants assigned to student accounts receivable.
- Developing proficiency in the use of accounts receivable system (Banner).
- Maintaining student accounting records in Banner
- Coordinating and overseeing accounts receivable function during payment due dates, final registrations, administrative change dates, and telephone queue coverage including planning and scheduling work assignments to ensure adequate personnel coverage and performance of duties.
- Overseeing the refund process and ensuring student refunds are accurate, timely and in accordance with all local, state, and federal regulations.
- Developing and maintaining training materials for use by departmental and other personnel with access to student account records within the system in use by the University.
- Training departmental and other personnel in accounts receivable policies, procedures, operations and in use of accounts receivable systems
- Work with the registrar’s office to complete the drop process for non-paid registered students.
- Investigating student account problems and resolving issues.
- Coordinating collection efforts and reporting on past due student account balances including review of aged trial balances and third-party account balances.
- Acting as the liaison between the University and providers of outsourced services including refund disbursement providers, collections agencies, and others.
- Preparing documentation of accounts receivable policies and procedures for general departmental use and audit support.
- Acting as student accounts receivable contact during the annual audit and preparing reconciling schedules, special reports, and other documentation as necessary.
- Communication with various University departmental personnel to ensure the accounts receivable function coordinates and cooperates with departments across campus to meet strategic goals.
- Attending meetings and serving on various committees as a representative of Student Financial Services.
- Responsible for 1098-T reporting, third-party billing, reporting of exemptions and waivers, and other local, state, and federal reporting requirements.
- Responsible for oversight of the departmental deposits and process
- In conjunction with the AVP of Financial Services, has oversight of meal plan process and system.
- Responsible for university cash management and daily deposits/reconciliation
- Responsible for the oversight and collection of employee accounts.
- Performs other job-related duties as assigned.
SUPERVISORY RESPONSIBILITIES Directly supervises the Student Financial Services representatives. Carries out supervisory responsibilities in accordance with the university’s policies and applicable laws. Responsibilities include interviewing, hiring, and training staff members, planning, assigning, and directing work; appraising performance; rewarding and disciplining staff members; and addressing complaints and resolving issues.
QUALIFICATIONS To perform this job successfully, an individual must be able to succeed in a result-driven professional organization. Ability to manage results through a staff of direct and indirect employees. Excellent verbal and written communication skills. Ability to drive a team in a focused direction. Expert knowledge of higher education processes and practices. Professional performance and results working under pressure in a dynamic environment. Demonstrated proficiency with computers, including Word, Excel, Teams, and Outlook. Customer, budget, quality, and delivery conscious mindset. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Highly organized, with the ability to plan, execute and multitask in order to meet deadlines and keep projects under budget. Must have a demonstrable commitment to promoting and enhancing diversity and inclusion.
EDUCATION and/or EXPERIENCE
Minimum Qualifications:
- Bachelor’s degree with 3-5 years of accounts/billing management experience
- Team player and demonstrated leadership capabilities.
- Must have high ethical standards and ability to exercise sound judgment in dealing with sensitive situations and catering to differing interests.
- Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
- Excellent organizational, verbal, written and listening skills.
- Strong computer skills, including Microsoft Office, and Web based applications.
- Ability to work independently or collaboratively as the situation demands, managing competing priorities in a professional and positive manner.
- The ability to assimilate and interpret complex data, and sensitivity to issues related to recruitment and retention of a diverse student body.
Preferred Qualifications:
- Experience working in a public post-secondary educational institution (e.g., a community college, technical college, or a university)
- Experience working with a diverse population.
- Strong understanding of financial regulations applicable to higher education.
- Excellent analytical, problem-solving, and decision-making capabilities.
- Proven ability to implement technology solutions to improve financial services and student satisfaction.
- Experience with the Ellucian Banner administrative system.
- Familiarity with current national issues in higher education and awareness of their implications for private universities and across the higher education landscape.
- Ability to represent campus effectively and in various capacities.